Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a detailed size chart on every product page. We recommend measuring your foot from heel to toe and comparing it to our guide, as sizing can vary slightly between athletic and formal styles.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number via email once your order ships.
What is your return and exchange policy?
Esrak Shoe House offers a 30-day return policy for unworn shoes in their original packaging. If the fit isn't perfect, you can exchange them for a different size or request a full refund.
Are your leather products made from genuine leather?
Yes, our premium collection features 100% genuine leather. We also offer high-quality synthetic and vegan options, which are clearly labeled in the product descriptions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a protective spray for suede and a quality cream polish for leather. Avoid machine washing unless specifically stated on the product care label.